Returns & Exchanges
As each item is ‘made to order’ we cannot accept refunds or exchanges, unless the item is faulty.
We will be happy to exchange goods, with the exception of earrings, if they are returned to us in mint condition and in their original packaging within 14 days of purchase.
This does not affect your statutory rights.
Please note all measurements are approximate and products may differ slightly from their description.
Jewel Thief Brighton Ltd does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service. Postage cost will not be refunded. Exchanges are possible, but postage will be charged for the item sent out in exchange.
Refunds will be made upon receipt of correctly returned items.
Regrettably special customer orders and bespoke made items are exempt from the refund policy.
Defective and damaged items
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you to resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
FAULTY GOODS OR INCORRECT DELIVERY
If you should receive a faulty, damaged or incorrect item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email email@example.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
JEWELLERY WHICH DEVELOPS A FAULT AFTER PURCHASE
firstname.lastname@example.org for further info and advice.
Faulty Items have to be returned to Jewel Thief Brighton Ltd with proof of purchase and will be inspected to identify the manufacturing fault. In most cases this means we will return your item to the designer for a further opinion. Where possible items may be repaired, but only where such items are deemed faulty or repairable.
Should the jewellery deemed to have developed a fault due to normal wear and tear or accidental damage you may be charged for the repair.